Shipping & Returns
The time we need to prepare an order for shipping varies and is around 1-2 days depending on the time of day the order is received and if you have chosen a custom design, the complexity involved. Prior to ordering, we discuss this with you and confirm our current expected lead time for your particular order. Once we have shipped the order, the delivery is out of our control but you can track it. Estimated shipping times are as quoted from our providers:
Australia (as defined by Australia Post by Post Code):
2+ business days to metro areas within Melbourne,
5+ business days rural within Victoria,
3-6+ business days interstate depending on metro or rural areas,
North America: 7+ business days
Europe: 7+ business days
Asia Pacific: 7+ business days
We can't guarantee these shipping times as it is in the hands of Australia Post once the parcel is handed over to them. As all our shipments are tracked and any shipment issues need to be raised with Australia Post as we cannot query the status of any delayed or missing articles once it has bee collected.
Actual delivery time will depend on the time of the year and shipping method that you choose. Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
Our policy is valid for 30 days from recorded shipment. If 30 days have elapsed since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
All outbound shipping from us is tracked and recorded by Australia Post and is not refunded by us unless in a case of lost delivery and in this instance, a case needs to be raised with Australia Post, which we can assist with.
Several types of goods are exempt from being returned. Custom designed Cookie Cutters and Embosses cannot be returned as these were custom made for your requirements and you approved the proofs provided prior to our manufacturing process.
To complete your return, we require a receipt or proof of purchase.
We cannot accept any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery
Contact us within: 3 days of delivery
Ship items back at your cost within: 7 days of delivery
Request a cancellation: before item has shipped
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.