Read our first year story and receive an offer from us now!
Thank you for your support in helping us reach our 1st year! From the reviews and feedback we've been getting we know we've been able to help you and help others with the joy of celebrations with cakes and cookies. We’ve even supplied cutters and stamps to clay modelers and soap makers!
OUR TURNAROUND TIME COMMITMENT
Our promise from the start was to quickly respond to your inquiries and turnaround orders within 24 hours, whether they are our designs that we make when you order; this keeps our stock levels close to zero and therefore our costs down, as well as designing custom cutters and stamps for your specific needs. We monitor every order and track the status through its journey to achieve our goal. Our data shows some interesting points;
Average turnaround time has been 0.77 days!,
41% of orders were shipped the same day,
86% were shipped within 24 hours,
50% of our orders have been Custom Cookie Cutters and Custom Stamps,
We have over 180 different products available and growing by the week,
Our most popular items are our Bluey and Bingo, LOL dolls and our Llama which we've just added a matching stamp (see below),
We design our cutters and stamps with a very fine cutting edge, as sharp as 0.8mm, that’s 1/32” if you work in imperial! That’s pretty thin. We’ve had great feedback about the strength and quality of the cutting edge from a lot of customers but saying that, some people still prefer metal cutters and that’s OK too.
Recently we’ve started to include an even sharper edge on the tips of some cutters where the design allows, the cutting edge section reduces down in a sharp tip towards half of the previous amount 0.4mm, or 1/32”! This is particularly beneficial when cutting fondant but in turn makes the cutter very fragile to knocks and cleaning, see examples below.
Our process, delivered to you!
SHIPPING AND PACKAGING
Did you know that we offer free shipping within Australia if you spend over $50? If you’re overseas, let us know before you order and we’ll give you an equivalent discount via a voucher code.
We’ve also improved our packaging to be more professional (boxes instead of padded bags) as well as designed it to meet Australia Post shipping size specifications to keep the cost down. We have passed this reduction on to our customers with lower shipping costs from as low as $3.95. The shipping costs is calculated based on your total package weight and is shown in the checkout. We’ve also added the option of choosing tracking for your orders. Be sure to choose the option that suits you best; Standard Post untracked, Standard Post tracked, Express Post.
Look out for the ‘care card’ within the packaging which also contains information on how to follow us and share your images on social media.
Check out our fun video here which shows our end to end process quite accurately!
We're nearly at the end so hang in there for the offer!
SOME REVIEWS FROM YOU
Thank you everyone for your support and reviews, this helps us tremendously. On our website you can post general store comments or specific product feedback. All comments are greatly received, and we love to see customers recommending us in posts when other people are asking for recommendations. Here's just a few....
“So happy with the cookie stamp I purchased. Fast delivery which was amazing and product exactly was as described. Will definitely be purchasing more from you”
“Amazing service. Highly recommend Cookie Cutter Store! Amazing turnaround with orders and nothing but fantastic communication during process of ordering. Top quality of products as well.”
“So easy to make unique, personalised cookies! From start to finish, this was the easiest process! Paul went to great pains to ensure the cutter and embosser I wanted was just right. It arrived in only a couple of days, and I was so excited when it arrived, that I made biscuits immediately, even though that's not the intended use! Thanks, Paul. I'll be needing another one really soon.”
“Great product, excellent communication. This is a great product and the company is amazing! I made a mistake on my order but they were in contact with me almost straight away. They also kept me up to date with the status of my order. It came so fast too. I would highly recommend ordering from this site”
...and FINALLY THE OFFER!
Thanks for sticking in there and reading our news....as a BIG Thank You to you for your support this year, please accept our gratitude and we hope to be able to help you in this coming year. If you haven’t already, please go to our website and leave us a store or product review, there are pop outs on the side of the screen. Please also recommend us if you see people in forums looking for a reliable supplier – endorsements like this help us build awareness.
In the meantime, please use the voucher code BIRTHDAYSALE at the checkout for a special 20% discount.